Reference

lobby138 Privacy Policy For Your Account

Our Privacy Policy explains what account, device and wallet data we use when you open the lobby, including details linked to DANA, OVO, GoPay and QRIS.

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lobby138 lobby138 Privacy Policy For Your Account
CONTACT ROUTES

Where To Ask About Privacy Policy

A clear contact route matters when you want to correct a phone number, ask why a device signal was recorded or request a copy of your…

Account help Use the account help path for Privacy Policy questions, access requests and corrections.
Wallet records For DANA, OVO, GoPay or QRIS questions, attach the payment receipt reference rather than…
Security concern If a sign-in or device event looks unfamiliar, contact support through your account path…
DATA PRACTICES

Six Checks Behind Your Account Data

We keep our Privacy Policy practical by tying each data use to an account action you can recognise.

Account creation

When you open an account, we use the details you submit to create your profile and support phone verification. We do not need you to place account data in a public support message.

Cookies and storage

Browser cookies and local storage can remember a session path, language choice or security state. You can clear them in your browser settings, although a later login may require verification again.

Mobile device signals

On a phone, we may record device and browser signals connected with login, wallet status or unusual activity. These signals help us separate a normal return from a suspicious session.

Payment references

DANA, OVO, GoPay, QRIS, virtual account and bank transfer records may include a reference, amount status or timestamp. We use those fields to reconcile account activity, not wallet passwords.

Retention controls

We retain account and support records only as long as needed for the stated service, security checks, dispute handling or legal duties. Some records may remain longer where local law requires it.

Changes and requests

You can ask us to correct account data, explain a recorded use or provide an available copy through account support. We may verify ownership before changing or releasing records.

Privacy Policy Answers For lobby138

These Privacy Policy answers address the searches we hear most often before account access: what we collect, why wallet references appear, how device records work and how you can request a change. If your question concerns eligibility, access depends on local law, so contact us through the account support path for a case-specific response.

It covers account details, phone verification, login and device signals, support messages, cookies, and payment references connected with DANA, OVO, GoPay, QRIS, virtual account or bank transfer.

We use phone verification to create and protect your account, connect a support request to the correct profile and identify unusual access. We do not ask you to send one-time codes to support.

Yes. The policy includes browser and device signals created when you sign in on mobile, move into the lobby or check wallet status. These signals support session security and account continuity.

We use payment references, timestamps and status fields to match an account action with a receipt. Wallet passwords and one-time codes should not be sent through our support route.

Yes. Send a correction request through account support and identify the affected profile or account step. We may verify ownership before changing the record or confirming the result.

Retention depends on the purpose: account support, security checks, payment reconciliation, dispute handling and legal duties. We keep records only as long as the relevant need or local law requires.

Use the support path inside your account and describe whether you need access, correction, deletion or an explanation. Include a receipt reference only when your request concerns wallet activity.

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